1. General information

The original prescription must be submitted to our pharmacy before prescription medications can be dispensed or shipped. You can bring your prescription to the pharmacy or send it by post.

We only send refrigerated goods via Ludwigs courier service within the Munich city area.

The following may not be shipped or sent by courier service: medicinal leeches, veterinary medicines, narcotics.

We decide on a case-by-case basis whether medicines with a risk of abuse can be shipped.

For your safety, we check every order a pharmaceutical perspective and reserve the right to refuse to dispense or ship certain medications.

2. Ludwigs Click & Collect – pick-up times

We will notify you well in advance if there are any changes to your scheduled pick-up time.

Article status
See Availability Check
Ordering time Collection
In stock Any time Items in stock can be collected immediately on-site or 30 minutes after submitting an online order.*
Not in stock, can be ordered at short notice Orders before 11:00 am On the same working day after 1:00 pm
Orders between 11:00 am and 1:00 pm On the same working day after 4:00 pm
Orders between 1:00 and 6:00 pm On the same working day after 7:30 pm
Later than 6:00 pm On the following working day after 9:00 am
*During our opening hours

3. Ludwigs courier service – delivery times Applies only to orders with a delivery address in the Munich postcode area

If you order by 1:00 pm, you will receive your purchases on the same working day by 8:00 pm (for items in stock) or by 2:00 pm on the following working day (when at least one item is not in stock).

Note: Prescription items can only be delivered if we receive the original prescription beforehand!

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